Terms of Service
Last updated: August 2025
Welcome to Homuvia. These Terms of Service ("Terms") govern your access to and use of our website, as well as any browsing, registration, purchases, payments, and deliveries carried out on this site.
By using our services or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Operator Information
This website is operated by Homuvia, a company registered in the United Kingdom.
We specialize in providing curated home goods to individual customers in Australia.
All products are shipped from our warehouse in China.
2. Scope of Service
Our website and services are currently available only to individual consumers located in Australia.
Business buyers, wholesale partners, or customers located outside Australia must contact us directly before placing an order.
We reserve the right to cancel and refund bulk or unauthorized B2B orders placed without prior agreement.
3. Account and Usage Rules
You are responsible for all activity under your account and agree not to use our site for any unlawful, misleading, disruptive, or unauthorized purposes.
Homuvia reserves the right to suspend, restrict, or terminate access at any time for violations of these Terms or suspected fraudulent behavior.
4. Product and Pricing Information
We make every effort to ensure that product images, descriptions, prices, and availability are accurate. Slight variations may occur due to manufacturing differences or display settings.
All prices are listed in AUD (Australian Dollars) and include GST unless otherwise stated.
We reserve the right to modify any product, price, or website content at any time without prior notice.
5. Orders and Contract Formation
Your order becomes a binding agreement once it is accepted and confirmed by us via shipping confirmation email.
We may decline or cancel orders due to stock unavailability, pricing errors, technical issues, or any reason we consider valid.
If your payment has already been processed and the order cannot be fulfilled, a full refund will be issued.
6. Shipping and Delivery
All products are dispatched from our warehouse in China and delivered to Australian addresses.
Estimated delivery time is 7–15 business days, depending on destination and logistics conditions.
For shipping timelines, fees, risk transfer, and liability disclaimers, please refer to our Shipping Policy.
Risk of loss transfers to you upon handover to the shipping carrier. Please ensure your shipping address is complete and accurate.
7. Returns and Cancellations
We offer a 30-day return policy for individual consumers in Australia. Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Please refer to our Return & Refund Policy for full details.
Business and wholesale orders are not eligible for standard returns and require a separate agreement.
8. Intellectual Property
All content on this website—including images, logos, product descriptions, layout, and design elements—is the property of Homuvia or its licensors and is protected by applicable copyright and trademark laws.
You may not copy, reproduce, distribute, or modify any content without our prior written permission.
9. Disclaimer and Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from use of the website, delays in delivery, third-party service failures, or inaccurate product information.
Our maximum liability for any order shall not exceed the total amount paid for that order.
You acknowledge that cross-border delivery may involve customs clearance, delays, or disruptions outside our control.
10. Privacy and Data Protection
We are committed to protecting your personal information in accordance with applicable data protection laws.
Please refer to our Privacy Policy for full details. If any conflict arises between these Terms and our Privacy Policy, the Privacy Policy will take precedence.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Kingdom.
In the event of a dispute, both parties agree to first attempt resolution through good-faith discussion. If no resolution is reached, disputes may be submitted to a competent court in the UK.
12. Changes to These Terms
Homuvia reserves the right to update or revise these Terms at any time. Any changes will be published on this page and will take effect immediately upon posting.
We encourage you to review these Terms periodically.
13. Contact Information
If you have any questions about these Terms or need assistance, please contact us at:
Email: sales@homuvia.com
Address: Apartment 103, 9 Solly Street, Sheffield, ENG, S1 4DF, United Kingdom