Contact Us

General Inquiries

Email: sales@homuvia.com
Contact Form: Fill in the form below — we typically reply within 1–2 business days.
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)

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After-Sales & Returns

Support Email: f.shi@homuvia.com
If there's an issue with your order, please contact us within 3 days of receiving your item, including your order number and photos. We'll take care of it as soon as possible.

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Quick Help

Before contacting us, you might find what you need on our FAQ page.

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Wholesale & Business Inquiries

Email: sales@homuvia.com
We welcome collaboration with retailers, studios, and commercial spaces. Visit our For Business page to learn more.

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Shipping & Warehouse

All orders are currently shipped from our China warehouse. We're expanding our global logistics network to better serve customers worldwide.

We're also improving our packaging to be more sustainable — learn more on our Sustainability page.

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Social & Real-Time Support

LinkedIn: LinkedIn

WhatsApp: Chat with us on WhatsApp

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Security Reminder

We will never ask for payment information via email. If in doubt, always reach out to us directly through our official channels.

For all business, retail, or partnership inquiries, please email sales@homuvia.com or visit our Work With Us page for more details.